Lost Password Assistance
If you are concerned about a lost password and would like to reset it, please be assured that MailMentor does not use traditional password-based authentication.
Instead, we utilize magic link and Gmail authentication methods to offer a secure and convenient sign-in experience. This document will guide you through the process of signing in without the need for a password reset.
Signing in to MailMentor without a password:
1: Visit the MailMentor sign-in page:
To access the MailMentor platform, please visit the following link: https://app.mailmentor.io/sign-in
2: Choose your preferred sign-in method:
Once you've navigated to the sign-in page, you have two options to sign in without a password:
Option A - Sign in with your Google account:
- Click on the "Sign in with Google" button.
- Enter your Gmail email address and password.
- Follow any additional prompts to complete the sign-in process.
Option B - Sign in using the magic link:
- Click on the "Sign in With Email" button.
- Enter your email address associated with your MailMentor account.
- Click the "Sign in" button.
Accessing your magic link:
After selecting the "Sign in With Email" option, the system will send a magic link to the email address you provided.
- Open your email inbox and locate the email from MailMentor containing the magic link.
- Click on the magic link within the email. This will automatically sign you in to the MailMentor platform.
Note: The magic link is time-sensitive and will expire after a certain period. If the link has expired, please repeat the sign-in process to receive a new magic link.
We hope this document has provided you with the necessary guidance to sign in to MailMentor without the need for a password reset. If you encounter any issues or require further assistance, please don't hesitate to contact our support team at firstname.lastname@example.org.